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Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
How can we help?



How can I place an order on the Gogiftware website??

Placing an order with Gogiftware is a breeze. Simply navigate to the product you desire, select the quantity, and click the "Add to Cart" button. Once you're ready to finalize your purchase, proceed to the checkout page, provide your shipping information, and choose your preferred payment method to complete the transaction.

What is the estimated delivery time for orders?

Delivery times may vary depending on your location and the shipping option you choose during checkout. Generally, orders are processed within 1-3 business days, and you can find estimated delivery times on our Shipping Information page.

Are there any promotions or discounts available?

Keep an eye on our website for ongoing promotions, sales, and special offers. We often have seasonal discounts and exclusive deals, so make sure to check regularly to take advantage of these savings.

Can I track the status of my order?

Absolutely! Once your order is confirmed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery progress of your package. Please check the link: https://gogiftware.com/pages/track-your-order

What payment methods do you accept?

We accept a variety of payment methods to cater to your convenience. These include major credit and debit cards, PayPal, and other secure online payment options.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.